[OMEGA] Retail Manager

Company : Swatch Group Korea

Department : OMEGA

Job Title : Retail Manager

Job Level: Manager

Reporting Line: Brand Manager of OMEGA

OMEGA is a prestigious Swiss luxury watch brand known for its rich history, precision, and iconic collections. With a commitment to quality and innovation, OMEGA offers a range of exquisite timepieces, including the renowned Speedmaster, Seamaster, Constellation, and De Ville. Their watches are associated with significant moments, such as being the official timekeeper for the Olympics. OMEGA's craftsmanship and precision make it a highly sought-after brand worldwide.

Purpose of the Role

Lead and support the Retail Team in enhancing operational efficiency and delivering a world-class customer experience across the OMEGA Boutique network. Collaborate with the Brand Manager to ensure effective structures, coherent procedures, and successful implementation of major operational projects.

Key Responsibilities

Core Responsibilities:

• Providing strategic support to Boutiques to achieve annual quality and sales targets

• Planning, budgeting & coordinating approved Boutique projects

• Drive initiatives to optimize operations, performance, and customer service across Boutiques

• Defining, updating & communicating standard operating procedures & controlling on-site implementation

• Analyze and report on Boutique performance through KPIs, dashboards, and detailed statistics.

• Providing support in the training, pre-opening & opening phases for all Boutiques

• Following-up and addressing Boutique inquiries with internal departments

Competences:

• Operational efficiency and service excellence in Boutique management.

• Expertise in budgeting, scheduling, and managing complex projects.

• Strong analytical skills for creating statistics, KPIs, and actionable insights.

• Excellent communication and collaboration with cross-functional teams and headquarters.

• Knowledge of industry best practices to benchmark and enhance Boutique performance.

Qualifications           

• University Degree or equivalent
• +10 years of professional experience in B2B or B2C with at least 5 years in managing people
• Preferably prior operational experience in retail
• Knowledge of Omega Boutiques is a competitive advantage
• Project Management & Training experience
• Analytical & presentation skills
• Working with cross-functional teams at the Markets/Headquarters level
• Office productivity skills - Powerpoint, Excel – Enjoy exposure
• Travel flexibility
• Proactive co-operation, good team player and convincing communication skills